Troubleshooting Guide

This guide helps you resolve common issues when working with the XD Soba API.

Common Issues

Authentication Errors

401 Unauthorized

• Check if your token is valid and not expired
• Verify the token format: Bearer your_token_here
• Ensure you're using the correct credentials

403 Forbidden

• Verify your account has the necessary permissions
• Check if your API key is active
• Contact support if you need access to specific endpoints

Rate Limiting

429 Too Many Requests

• Check the rate limit headers in the response
• Implement exponential backoff in your retry logic
• Consider implementing caching to reduce API calls

Validation Errors

400 Bad Request

• Verify all required fields are present
• Check data types and formats
• Ensure date formats are correct (ISO 8601)
• Validate string lengths and numeric ranges

Error Codes

Code	Description	Solution
AUTH_001	Invalid credentials	Check username and password
AUTH_002	Token expired	Request a new token
AUTH_003	Invalid token format	Ensure proper Bearer token format
VAL_001	Required field missing	Check request payload
VAL_002	Invalid data type	Verify field types
VAL_003	Value out of range	Check numeric limits
RATE_001	Rate limit exceeded	Implement backoff strategy
PERM_001	Insufficient permissions	Contact support

Debugging Tips

Request Logging

Enable request logging in your application:

// C# example
var client = new HttpClient();
client.DefaultRequestHeaders.Add("X-Debug", "true");

Response Headers

Check these headers for additional information:

• X-Request-ID: For tracking requests
• X-RateLimit-*: For rate limit information
• X-Error-Code: For detailed error codes

Common Solutions

1. Token Issues

   # Verify token format
   curl -X GET "https://api.xdsoba.com/api/your-endpoint" \
        -H "Authorization: Bearer your_token_here" \
        -v

2. Rate Limiting

   # Check rate limit headers
   curl -X GET "https://api.xdsoba.com/api/your-endpoint" \
        -H "Authorization: Bearer your_token_here" \
        -I

3. Validation Errors

   # Test with minimal payload
   curl -X POST "https://api.xdsoba.com/api/your-endpoint" \
        -H "Content-Type: application/json" \
        -d '{"required_field": "value"}'

Getting Help

If you're still experiencing issues:

1. Check Documentation

   • Review the Getting Started Guide
   • Read the API Usage Guide
   • Check the API Reference

2. Contact Support

   • Email: support@xdsoba.com
   • Include:
     • Error code and message
     • Request ID (if available)
     • Steps to reproduce
     • Relevant code snippets

3. Community Support

   • Check our GitHub Issues
   • Join our Discord Community